Return and Refund Policy
Exchange & Return Policy - Doorstep Shopping
Doorsteps Shopping strives to create a convenient and stress-free shopping experience. Below is our clearly laid out Return and Refund Policy that details how returns work, refunds are processed and meets customer requirements:
Starting a Return: Should you wish to initiate a return, please reach out to our customer support team within 14 days from when the product was received for assistance.
Reason for Return: Initiate the return process by providing your reason and order information.
Product Condition: To qualify as new, unopened and in its original packaging.
Return Authorization and Shipping Instructions: Our customer support team will issue you with a Return Authorization number and shipping instructions for returns.
Secure Packaging: Please take extra care in packaging your product to prevent damage during transit.
- Inspection: Once we receive your returned product, our team will conduct an in-depth inspection to evaluate its condition and eligibility for a refund.
- Refund Method: Should your product fulfill our return criteria, we will initiate the refund to your original payment method.
- Refund Timing: Please allow up to two business days for the refund to reflect in your account, depending on which payment provider it was made through.
- Return Window: Please initiate your return within 14 days from product receipt date.
- Product Condition: In order for us to accept a product back in its original state, it must be unopened, undamaged and packaged properly.
- Reason for Return: In order to return any item purchased from our online store, a valid reason such as manufacturing defects or shipping damages must be provided as justification.
Non-Acceptance of Returns and Refunds:
- Non-Eligible Products: Products showing evidence of misuse, improper handling or general wear-and-tear are ineligible for return or refund.
- Personal Hygiene Products: Due to reasons of hygiene, certain personal hygiene products may not be eligible for return or refund. Please refer to the product description for more details.
- Final Sale Items: Products marked “Final Sale” or “Non-Returnable” do not qualify for returns or refunds, so it is wise to check their product page for this indication.
If you have any further questions or need assistance regarding our Return and Refund Policy, feel free to reach out to our dedicated customer support team at email@example.com. We are here to help you with a seamless return process and ensure your satisfaction with Doorsteps Shopping.
Please note that by shopping with us, you agree to abide by our Return and Refund Policy as outlined above. We appreciate your understanding and thank you for choosing Doorsteps Shopping as your trusted online medical supply store.